If you see the following message, “Your account is permanently blocked”, you will not be able to sign into your account or reset your password.

Please email us at [email protected] for further assistance.

For security reasons, our system temporarily locks your account if a wrong password has been entered 3 times. However, you will still be able to reset your password and enter your password if you need to access your account immediately.

Please note that a password reset will require two-factor authentication using an OTP.

If the issue persists, please email us at [email protected] for further assistance.