When is online counselling unsuitable?

As a general guideline, online counselling is not suitable where a person: > is in a crisis; > is suffering from psychiatric disorder and/or experiencing psychosis such as hallucinations, paranoia or delusions; > experiences severe or long-term mental health illness; or > engages in excessively risky behaviour such as heavy alcohol or drug use. Persons experiencing the above may consider engaging a clinical psychologist or psychiatrist for an in-person session instead. Psychiatrist are medical doctors who specialise in the diagnosis and treatment of mental health disorders and can prescribe medications if necessary. If you are in crisis, or another person may be in danger, please do not use the TYHO platform. Please refer to our crisis resources instead.

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