As a general guideline, online counselling is not suitable where a person:
> is in a crisis;
> is suffering from psychiatric disorder and/or experiencing psychosis such as hallucinations, paranoia or delusions;
> experiences severe or long-term mental health illness; or
> engages in excessively risky behaviour such as heavy alcohol or drug use.
Persons experiencing the above may consider engaging a clinical psychologist or psychiatrist for a face to face session instead. Psychiatrist are medical doctors who specialise in the diagnosis and treatment of mental health disorders and can prescribe medications if necessary.
Note: The Platform is not intended for case management and crisis management, and the client agrees that the Therapists will not be undertaking such activities as part of provision of Services.