When is online counselling unsuitable?

As a general guideline, online counselling is not suitable where a person: > is in a crisis; > is suffering from psychiatric disorder and/or experiencing psychosis such as hallucinations, paranoia or delusions; > experiences severe or long-term mental health illness; or > engages in excessively risky behaviour such as heavy alcohol or drug use. Persons experiencing the above may consider engaging a clinical psychologist or psychiatrist for a face to face session instead. Psychiatrist are medical doctors who specialise in the diagnosis and treatment of mental health disorders and can prescribe medications if necessary. Note: The Platform is not intended for case management and crisis management, and the client agrees that the Therapists will not be undertaking such activities as part of provision of Services.

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