Employee Assistance Program (EAP) Singapore
We work with organisations big and small to provide employee counselling and other services as part of their Employee Assistance Program or EAP.
Employees Care About Workplace Mental Wellbeing
Have you noticed your employees showing subtle signs of stress or disengagement? Mental health issues at workplace often surface slowly and cause long-term effects like high turnover, poor performance, and employee engagement and absenteeism. Investing in proactive solutions can improve your workplace’s mental health.
Of employees felt stress so severe it prevented them from going to work for a period of time.
(Ipsos survey, 2023)
Younger workers are more than twice as likely as peers over 50 to experience anxiety and depression.
(Telus Health survey, 2023)
SGD 15.7 billion
Annual productivity loss in Singapore due to employee anxiety and depression.
(Duke-NUS & Institute of Mental Health study, 2023)
Our EAP Services in Singapore
Every Workplace Needs an Effective
EAP Provider
We are listed with the Singapore Ministry of Manpower (MOM) as an experienced EAP Service Provider.
Our corporate clients across different industries and geographies.
10,000+
Employees
covered
Why Choose TYHO as your EAP Provider
Pay-As-You-Use Services
Pay only for what you use—no contracts or admin fees. Book wellness seminars, workshops, & onsite support as needed.
In-Person Therapy Sessions
Book same-day in-person sessions at TYHO Therapy Rooms across Singapore in City Hall, Chinatown, and Tanjong Pagar.
Employee Insights Dashboard
HR Managers can access real-time data on usage, demographics, and top issues, and download reports for team discussions or management reviews.
Curated Pool of Therapists
Choose from 150+ Therapists who speak local languages and offer diverse specialisations for personalised counselling services.
Single POC & Dedicated Support
One point of contact for queries for your HR team and same-day service support via WhatsApp and email for employees.
Client Testimonials
Benefits of EAP for Organisations
Your employees are an important part of the organisation – they are the foundation. What your employees do can significantly affect your organisation in many ways.
Hence, an EAP program can help workers struggling with personal issues such as anxiety, anger management, and sleep problems to increase their mental health in the workplace.
Before you book an employee assistance program or EAP in Singapore with us, you might want to know its benefits for both your employees and your business.
The Singapore mental health survey showed that around 1 in 8 Singaporeans have a mental health disorder.
Moreover, in 2023, nearly 16% of Singaporean workers complained that their stress levels had increased in the last six months and were ‘not manageable’.
Employees who struggle with personal issues such as chronic stress become less interested and have less energy to work efficiently. Due to the stress, they may also take more sick leaves – which can affect productivity and mental wellbeing at the workplace.
However, similar statistics on workplace mental health showed that Employee Assistance Programme (EAP) increases productivity. According to the research, seeking support with EAP providers reduces sick leaves by 33%, lost time by 40%, and work-related stress by 65%.
A positive work environment that supports mental wellbeing at the workplace (both physical and mental wellbeing) can increase employee retention rates.
At TYHO, we provide an employee assistance program in Singapore to help your employees with improving self-care habits, verbal communication, conflict management, assertiveness at work, and overall workplace mental health.
The core skills, in turn, can help employees resolve interpersonal conflicts and personal problems and be more involved in their work.
When employees have the space to concentrate and think practically through the EAP plan, they engage better with tasks and manage their time more effectively.
Employee morale includes employees’ attitude, mindset, satisfaction, confidence, and overall mental wellbeing at the workplace.
Organisation that maintain a positive environment and openly show care and concern for their employees have workers with higher morale.
While you can’t directly talk to every single employee, you can provide services through EAP providers to show them that you care about employee’s mental health.
When employees feel like they are cared for, it increases the employee wellness in Singapore, job satisfaction, intrinsic motivation, and creativity.
The total cost of lost productivity in Singapore due to depression and severe anxiety is around S$ 15.7b annually, according to a joint report from Anon and TELUS Health.
The same report also noted that business costs are rising due to a failure to address employee’s wellness in Singapore and employee mental health.
Similarly, around 32% of Singaporean workers also reported that they find it difficult to concentrate on their work.
The multiple workplace mental health data and statistics in Singapore in recent years prove that if you are not already addressing your employee’s mental health at work, it may cost your organisation a lot of money.
Hence, investing in EAP companies can help you cut down on healthcare costs and medical insurance usage and save a lot of time.
At TYHO, we offer two different packages for EAP Singapore: prepaid and pay-per-use. Additionally, we offer workshops, seminars, and group therapy on topics such as workplace wellbeing, finance, and more.
Book a session with us and find out how we help improve employee mental health and how our employee assistance program works through an EAP demo!
In 2023, nearly 14,320 people lost their jobs, leading to a significant surge in retrenchment. The emotional impact of job loss is similar to the stages of grief—it’s painful and distressing.
As retrenchment is a significant life change, employees or ex-employees may need professional support to cope with feelings of depression, helplessness, anxiety, and stress.
Hence, the purpose of an EAP program for the retrenched workforce is to:
- Facilitate a smooth and compassionate discharge for employees
- Provide support for mental health during retrenchment
- Consider the employee’s psychological readiness
- Offer coaching, mentorship, and one-on-one counselling during retrenchment
Providing EAP support during difficult times is key to cultivating a positive organisation and culture. The EAP support companies offer their employees becomes a fundamental resource for protecting mental health in the workplace and strengthening the core principles of the workforce.
Book a Demo
Leave us a message using the form below. Someone from the TYHO team will get in touch to organise a demo of our EAP platform. 💜
FAQs on TYHO's Employee Assistance Program (EAP)
An Employee Assistance Programme (EAP) generally comprises confidential counselling sessions for employees as part of their employee benefits. It supports employees with both personal and work-related challenges that may affect their mental wellbeing and job performance.
EAPs are important because they help improve productivity and mental wellbeing at the workplace. While organisations can manage broader factors like work-life balance and job security, it is often difficult to identify or support employees who may be dealing with personal or mental health issues. These challenges can impact performance long before they become visible at work.
At TYHO, we provide postpaid and prepaid talk therapy services to organisations of all sizes in Singapore.
Our EAP is designed to provide employees with timely access to professional support, which means that staff can reach out to a counsellor as soon as they notice an issue.
As a result, employees receive the support they need, access mental health resources, and address issues early as a preventative measure.
At TYHO, we help with issues associated with employee mental health at the workplace, such as:
- Lack of motivation at work
- Workplace harassment or bullying
- Financial or legal issues
- Lack of effective communication, including interpersonal conflict
- Handling work pressure and stress
- Time management and performance issues
- Work-related burnout
- Lack of productivity
We also provide talk therapy for personal issues such as:
- Relationship challenges, including divorce and couples counselling
- Parenting difficulties
- Depression and mood swings
- Grief, bereavement, and loss
- Family trauma or abuse
- Low self-esteem
- Digital or substance addictions, including alcoholism
- Sleep issues or disorders
Our employee assistance program also supports employees during retrenchment and workplace crises. Organisations often engage us for wellness seminars or group therapy sessions to help staff cope more effectively during these periods.
Yes, TYHO’s EAP program is confidential.
We do not share any information that could identify individuals seeking support through the EAP, including their name, role, or organisation.
In line with therapists’ professional and ethical obligations, all information shared during counselling sessions is kept strictly confidential between the employee and the therapist. This applies unless disclosure is required by law, such as in situations involving risk of harm to the individual or others.
Currently, we do not offer a 24/7 emergency or crisis hotline.
For urgent or high-risk situations, we refer individuals to national crisis hotlines such as IMH and SOS, which are available 24/7 and can provide immediate support.
For clients who wish to speak to a professional at short notice, we offer same-day therapy session bookings, often as soon as two hours from the time of booking. Employees may also reach out to the TYHO team at [email protected] for support in finding an available Therapist as quickly as possible.
To reduce the risk of misuse, EAP codes can be linked to your organisation’s employee code or work email address.
Employees may be asked to verify their details before accessing the EAP code, ensuring that it is used only by eligible staff and not shared outside the organisation.
TYHO provides EAP services in Singapore and supports organisations across the APAC region.
Employees can access our employee counselling services remotely from anywhere. At present, in-person counselling sessions are available only in Singapore.
EAP counselling sessions are priced at SGD 160 per session.
Organisations can choose between two options. The first is pay-as-you-go, where you pay only for the number of sessions used each month, with an additional SGD 20 administrative fee per session.
The second option is prepaid, where a minimum of 20 sessions is purchased in advance. Prepaid sessions do not include an administrative fee, and any unused sessions can be converted into other EAP services such as webinars or workshops.
TYHO’s employee assistance program in Singapore and globally can be set up within 1 to 2 business days.
To get started, we only require basic company information, which can be shared through an onboarding form. Once received, we will create the EAP code and set up the employee insights dashboard so employees can begin using the service right away.
We also offer a free online introductory session to guide employees on how the platform works, how to book sessions, and to answer any questions they may have.
Note: We also do not require any contracts or minimum commitments. Once you confirm your interest and complete onboarding, you can get started immediately.
TYHO’s employee assistance program primarily includes talk therapy services for individuals, couples, and families. These sessions are available online globally and in person in Singapore and support a wide range of personal and work-related concerns.
We also take a holistic approach to employee mental health and offer additional services such as:
- Empathy circles or facilitated small group therapy sessions
- Interactive mental health and wellbeing seminars
- Onsite support for unique workplace challenges
- Guided skills training, self-evaluation, and reflection workshops
Additional services, such as workshops, seminars, and onsite support, can be selected separately based on your organisation’s needs and arranged on a case-by-case basis. These can be scheduled throughout the year or customised to suit your preferences.
HR teams have access to aggregated, non-identifiable insights through TYHO’s Employee Insights Dashboard. These include:
- Session usage
- Types of services most commonly accessed, such as individual or couples counselling
- Key issues employees seek support for
- Session reviews shared by employees
For more detailed analysis, HR teams can use the dashboard’s filter feature to select a specific date range and download the report as a PDF.
TYHO works with organisations of all sizes across Singapore and globally. Some of our long-standing clients include TOUCH Community Services (TCS), Mandai, Soitec, Kwong Wai Shiu Hospital, Sembcorp, Decathlon, Boehringer Ingelheim, and Tolaram, among others.
We support organisations across a wide range of industries, including not-for-profits, technology and IT, construction, manufacturing and engineering, financial services, healthcare and medical technology, real estate, sports and leisure, as well as specialised sectors such as microelectronics and metal trading.
Many organisations start with our talk therapy services and scale their EAP over time to include additional offerings such as seminars and onsite support. We are happy to design an EAP program that best suits your organisation’s needs.
You may benefit from your workplace’s employee assistance program if you are finding it hard to cope with work, personal challenges, or changes in your life that are affecting your wellbeing.
EAP counselling may be helpful if:
- You feel overwhelmed by job demands, deadlines, or workload
- You feel disengaged or disinterested, with low motivation, limited autonomy, or a sense of losing control at work
- You feel anxious at work, especially in interactions with colleagues, or if a lack of support or workplace bullying has affected your confidence or self-esteem
- You feel undervalued or undercompensated
- You are experiencing mental health concerns, such as depression, anxiety, or mood-related challenges
- You feel lonely, which may impact your sleep and confidence
- You are struggling with dietary habits, such as skipping meals or overeating, which can affect your energy levels and emotional wellbeing
You may also find EAP support helpful if you are dealing with parenting or caregiving stress, health-related anxiety, or major life transitions such as relocation, all of which can influence both your mental health and work performance.
Please know that you are not alone. Reaching out to your organisation’s EAP provider can be a helpful first step towards receiving professional support in a confidential and supportive space.