Malaysia Pricing


TYHO’s fee guide is provided below.

Besides individual counselling, we also offer a variety of other services, including couples and family counselling.

The indicated fees are for online counselling services only. Each session is one hour long.

Base Pricing

Starts from RM 180*

What your sessions include:

Smart Therapist-matching

Access to quality therapy anywhere

Tailored therapeutic plan 

Free online mental health resources

*Please note that specialist Therapists can charge a little higher, but it’s our aim to provide reasonably priced services at all times.


Base pricing (no additional cost)
Base pricing (no additional cost)


Base pricing (no additional cost)
+ RM 30


We provide a 6% discount for a package costing RM 540 to RM 1079 and a 8% discount for a package costing RM 1080 to RM 9000.

Talk Your Heart Out vs Competitors

Talk Your Heart Out
Talk Your Heart Out
Confidentiality and security
Quality checks
Wide range of services
Affordable rates
Easy-to-use platform
Post-session follow up
Online mental health resources
Dedicated client support

Important Terms

Please take note of the following terms and conditions for using our platform:

Useful Links

Frequently Asked Questions

Why do some Therapists charge a slightly higher fee?

Some of our Therapists have specialisations or hold specialist certifications (EMDR, Gottman Method of Couples Therapy, etc).

These allow them to provide support for clients with more specific, severe issues such as trauma and addiction. Sessions may also be more intensive.

Nonetheless, all TYHO Therapists were selected via the same stringent process, and are able to recognise and help with mental health issues listed on their profiles, including mild to moderate forms of depression, anxiety, relationship problems, or work-related stress.

Ultimately, the fit between client and their Therapist is most important for effective therapeutic outcomes.

View All Therapists

How do I purchase a package?

To purchase a package, you may click on the “Buy a Package” button on the righthand menu of your Dashboard.

A 6 percent discount will be applied if you top up RM 640 to RM 1279, and an eight percent discount will be applied if you top up RM 1280 to RM 9000.

The discount is meant to encourage clients to commit to long-term therapy, where necessary. 

How many therapy sessions should I have?

At the beginning, you may wish to consider weekly sessions to build momentum and get to know your Therapist better.

Attending sessions regularly develops one’s emotional safety (Cameron, 2018) and allows one to foster trust and rapport with one’s therapist (Hall, 2020).

Too much time between sessions may delay one’s progress as more time may be spent catching up with one’s therapist from where things left off rather than working through one’s issues.

As for the number of sessions one requires, research indicates that after attending an average of 8 sessions (Foundation Psychology; Saxon et al., 2016), individuals report the greatest decrease in psychological distress and are most likely to experience positive changes in their lives.

It may also be helpful to note that individuals who decide to withdraw within or just after 3 sessions are less likely to experience positive outcomes as things often show signs of improvement after the third session (Crago & Gardner, 2012).

After several sessions, you may wish to review things with your Therapist and discuss if you should increase, decrease, or maintain the current frequency.

What is online counselling?

Online counselling is when counselling services are provided by a qualified therapist (such as a counsellor or psychologist) through online mediums (audio / video calls, emails, live chats, etc).

They generally offer greater accessibility, convenience, and flexibility as compared to traditional in-person counselling as sessions can be easily booked and attended online.

At Talk Your Heart Out (TYHO), online counselling sessions take place via audio or videoconferencing on our platform. A suitable device (eg laptop or mobile phone) and a good internet connection is all you need to start.

Is online counselling effective?

Many studies have shown that online counselling is just as effective as in-person counselling in terms of improving one’s overall well-being and equipping one with coping methods to manage one’s challenges.

Being able to attend sessions from the comfort of one’s home has often made it easier for one to commit to seeking support and open up about one’s circumstances, thereby contributing to greater therapeutic efficacy.

In addition, online counselling may not be appropriate if one:
  • is in a crisis;
  • suffering from a psychiatric disorder and / or experiencing psychosis such as hallucinations, delusions, or paranoia;
  • experiences severe or long-term mental health illness; and
  • engages in excessively risky behaviours such as heavy alcohol or drug use.
Persons experiencing the above may wish to see a clinical psychologist or psychiatrist in-person for more immediate and direct support.
How can I reschedule / cancel my session?

Talk Your Heart Out (TYHO) has a minimum 24-hour rescheduling / cancellation policy. We do not accept rescheduling or cancellation requests within 24 hours of the scheduled appointment time to be fair to our Therapists who have blocked out time for sessions.

Any payments made towards such appointments will be non-refundable.

Prior to this timeframe, you can reschedule or cancel your session directly via the platform.

To do so, please sign into your Dashboard and scroll down to your upcoming sessions.

  • If you click on “Reschedule”: You will be able to select another slot from your Therapist’s calendar.
  • If you click on “Cancel”: The payment made will be refunded to your TYHO wallet as credits.
  • If you applied a discount code, the usage would be reversed accordingly.