Pricing
TYHO’s fee guide is provided below.
Besides individual counselling, we also offer a variety of other services, including couples and family counselling.
The indicated fees are for online counselling services only. Each session is one hour long.
Base Pricing
Starts from A$150
What your sessions include:
Access to quality therapy anywhere
Tailored therapeutic plan
*Please note that Empathy and Expert Therapists can charge a little higher (see FAQs below), but it’s our aim to provide reasonably priced services at all times.
Mediums
Audio
Base pricing (no additional cost)
Video
Base pricing (no additional cost)
In-person
Coming soon
Services
Individual
Base pricing (no additional cost)
Couples
+ A$30
Discounts
We provide a 6% discount for a package costing A$ 600 to A$ 1199 and a 8% discount for a package costing A$ 1200 to A$ 5000.
Talk Your Heart Out vs Competitors
Talk Your Heart Out
Others
Confidentiality and security
Quality checks
Wide range of services
Affordable rates
Easy-to-use platform
Post-session follow up
Online mental health resources
Dedicated client support
Important Terms
Please take note of the following terms and conditions for using our platform:
- Booking confirmation: You will receive an email confirmation for the session once you have made the payment. Please check your junk folder if you don’t see this in your inbox!
- Late attendance: If you are late for your session by more than 20 minutes, this will be considered to be a non-refundable, no-show cancellation.
- Emergency contact details: Prior to the first session, we require all clients to provide a phone number for their emergency contact person. The emergency contact person will be contacted only in the event that your safety is at risk.
- Rescheduling / cancellations (general): We are unable to accept rescheduling requests within 24 hours of the appointment time. Payments made towards such appointments are non-refundable.
Useful Links
- What is Therapy and Different Types of Therapy – Learn more about how therapy works here
- Reviews for TYHO Therapists
Frequently Asked Questions
Sign in to your TYHO account, and click the “Buy a Package” button in the right-hand menu of your Dashboard.
Select the type of Therapist (Care, Empathy, Expert), service, medium, and number of sessions. After you have selected your preferences, you can make the payment.
We provide discount packages to encourage commitment to long-term therapy whenever necessary. Busying packages may also be helpful if you have a busy schedule and want to make a quick booking.
Some of our Therapists have specialisations or hold specialist certifications (EMDR, Gottman Method of Couples Therapy, etc).
These allow them to provide support for clients with more specific, severe issues such as trauma and addiction. Sessions may also be more intensive.
Nonetheless, all TYHO Therapists were selected via the same stringent process, and are able to recognise and help with mental health issues listed on their profiles, including mild to moderate forms of depression, anxiety, relationship problems, or work-related stress.
Ultimately, the fit between client and their Therapist is most important for effective therapeutic outcomes.
Talk Your Heart Out (TYHO) has a minimum 24-hour rescheduling / cancellation policy. We do not accept rescheduling or cancellation requests within 24 hours of the scheduled appointment time to be fair to our Therapists who have blocked out time for sessions.
Any payments made towards such appointments will be non-refundable.
Prior to this timeframe, you can reschedule or cancel your session directly via the platform.
To do so, please sign into your Dashboard and scroll down to your upcoming sessions.
- If you click on “Reschedule”: You will be able to select another slot from your Therapist’s calendar.
- If you click on “Cancel”: The payment made will be refunded to your TYHO wallet as credits.
- If you applied a discount code, the usage would be reversed accordingly.