What is an introductory session?

We now offer introductory sessions in Malaysia and India, allowing you to assess your compatibility with your selected Therapist.

Each introductory session lasts for 30 minutes, allowing you ample time to explore and evaluate your connection with the Therapist of your choice.

Please note that each client is entitled to one introductory session per Therapist, ensuring a fair chance for you to make an informed decision about your therapeutic journey.

We understand the importance of finding the right Therapist to meet your needs. Whether it’s your first session or a fresh start, our introductory sessions serve as a great starting point.

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How do I book a session (individual, couples, in-person etc)?

The different services (eg individual), mediums (eg online), and time slots our Therapists offer are listed on their respective profiles.

You will be able to book a session with your Therapist of choice by clicking on “BOOK A SESSION” either on their short or full profiles.

Simply select your service and medium preferences accordingly and pick a time slot that best suits you. You will be directed to our payment page after confirming your selection. Upon successful payment, you will receive a booking confirmation to your email address. The booked appointment can also be found on your TYHO Dashboard.

Note: A session will only be confirmed upon successful payment in full.

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What are the different mediums for therapy available at TYHO, and what are the differences between them?

Online (audio / video) sessions take place on your TYHO Dashboard, where you and your Therapist speak with each other through a video-conferencing interface.

In-person sessions take place at the Therapist’s office, where you and your Therapist interact directly face-to-face. Our Therapists who offer in-person sessions have location tags indicated on their profiles. Currently, in-person sessions are only available in Singapore.

Please note that online sessions can be as effective as traditional in-person counselling, with the added advantages of flexibility, affordability, convenience and autonomy (eg control over your environment).

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What are the different services offered?

We offer individual and couples counselling services on our platforms.

Additionally,

> Family, trauma, Walk & Talk, and hypnotherapy services are available in Singapore.

> Introductory services are available in India and Malaysia.

The services each Therapist offers are indicated on their profile.

Please ensure that your Therapist’s profile lists the particular service you are looking for, and that you select the option accordingly when booking your session. For example, if you would like to have a couples counselling session, please select a Therapist who has “Couples” indicated on their profile, and select “Couples” under the Services tab when booking your session.

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