How long is each session?

Introductory sessions are 30 minutes long. They serve as an opportunity for clients to assess the client-Therapist fit.

All other sessions (individuals, couples etc) are 1 hour long.

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Where do I go to attend my session?

Online (audio / video) sessions take place on the platform via your TYHO Dashboard. To attend your session, please first sign into your TYHO account. If you scroll down on your TYHO Dashboard, you will see a “Start Session” button on your upcoming session booked for the day. Click on it a few minutes before the start of your session to launch the videoconferencing plugin and enter your session.

In-person sessions take place at your Therapist’s office space. After you have successfully booked your session, their full address can be found on your TYHO Dashboard or in the booking confirmation sent via email. Please head down to the stated location on the day of appointment to attend your session.

Note: In-person sessions are currently only available in Singapore.

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What is TYHO’s rescheduling / cancellation policy?

Talk Your Heart Out (TYHO) has a minimum 24-hour rescheduling / cancellation policy. We do not accept rescheduling / cancellation requests or changes to your appointment (including service or medium) within 24 hours of the scheduled appointment time to be fair to our Therapists who have blocked out time for sessions.

As payments made towards such appointments will be non-refundable, you may wish to check on your availability as well as the service and medium selected before making a payment.

Prior to this 24-hour period, you may reschedule or cancel your appointment directly via the platform.

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