What is a withdrawal fee?

When you withdraw the credits in your TYHO wallet to get a monetary refund, the amount you withdraw will be subject to a 20% withdrawal fee, also known as an administrative fee.

This covers the online transaction fee, bank transaction fee, discount given on the purchase of wallet credits (if any), and other administrative costs associated with facilitating the withdrawal.

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How can I cancel a session?

Once you are signed into your dashboard, scroll down to your upcoming sessions to locate the session you wish to cancel. Click on ‚ÄúCancel‚ÄĚ to proceed with the cancellation.

> The payment made will be refunded to your TYHO wallet as credits.
> If a discount code was used when booking your session, the usage would be reversed (ie you may apply it again), and any payment made will be refunded to your TYHO wallet as credits.

Once it is within 24 hours of appointment time, the ‚ÄúCancel‚ÄĚ button will be hidden and you will not be able to cancel the appointment.

Note: If you cancel your in-person session within 48 hours of the scheduled appointment time, you may be liable for a small fee (as stated on the pricing page).

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How can I reschedule a session?

Once you are signed into your dashboard, scroll down to your upcoming sessions to locate the session you wish to reschedule. Click on ‚ÄúReschedule‚ÄĚ to view your Therapist‚Äôs availability and select another date and time that best suits you.

Once it is within 24 hours of appointment time, the ‚ÄúReschedule‚ÄĚ button will be hidden and you will not be able to reschedule the appointment.

Note: If you have requested to reschedule an in-person session within 24 hours of the scheduled appointment time and the request is accepted, a 25% charge for the use of office space will apply to cover TYHO’s costs. These include pre-payment for rental of office space as well as online transaction and administrative costs.

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What is TYHO’s rescheduling / cancellation policy?

Talk Your Heart Out (TYHO) has a minimum 24-hour rescheduling / cancellation policy. We do not accept rescheduling or cancellation requests within 24 hours of the scheduled appointment time to be fair to our Therapists who have blocked out time for sessions.

Any payments made towards such appointments will be non-refundable.

Prior to this 24-hour timeframe, you may reschedule or cancel your appointment directly via the platform.

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Where do I go to attend my session?

Online (audio / video) sessions take place on the platform. To attend your session, please first sign into your TYHO account. If you scroll down on your dashboard, you will see a ‚ÄúStart Session‚ÄĚ button on your upcoming session booked for the day. Click on it to enter your session – the respective audio / video plugin will be prompted.

In-person sessions take place at your Therapist’s office space. After you have successfully booked your session, their full address can be found on your dashboard or in the booking confirmation sent via email. Do head down to the stated location on the day of appointment to attend your session.

Note: In-person sessions are currently only available in Singapore.

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